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| 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 342 343 344 345 346 347 348 349 350 351 352 353 354 355 356 357 358 359 360 361 362 363 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 400 401 402 403 404 405 406 407 408 409 410 411 412 413 414 415 416 417 418 419 420 421 422 423 424 425 426 427 428 429 430 431 432 433 434 435 436 437 438 439 440 441 442 443 444 445 446 447 448 449 450 451 452 453 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 469 470 471 472 473 474 475 476 477 478 479 480 481 482 483 484 485 486 487 488 489 490 491 492 493 494 495 496 497 498 499 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 515 516 517 518 519 520 521 522 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 538 539 540 541 542 543 544 545 546 547 548 549 550 551 552 553 554 555 556 557 558 559 560 561 562 563 564 565 566 567 568 569 570 571 572 573 574 575 576 577 578 579 580 581 582 583 584 585 586 587 588 589 590 591 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 634 635 636 637 638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 667 668 669 670 671 672 673 674 675 676 677 678 679 680 681 682 683 684 685 686 687 688 689 690 691 692 693 694 695 696 697 698 699 700 701 702 703 704 705 706 707 708 709 710 711 712 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 749 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 766 767 768 769 770 771 772 773 774 775 776 777 778 779 780 781 782 783 784 785 786 787 788 789 790 791 792 793 794 795 796 797 798 799 800 801 802 803 804 805 806 807 808 809 810 811 812 813 814 815 816 817 818 819 820 821 822 823 824 825 826 827 828 829 830 831 832 833 834 835 836 837 838 839 840 841 842 843 844 845 846 847 848 849 850 851 852 853 854 855 856 857 858 859 860 861 862 863 864 865 866 867 868 869 870 871 872 873 874 875 876 877 878 879 880 881 882 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900 901 902 903 904 905 906 907 908 909 | /** * WhatsApp Cloud User Controller - Enhanced * Handles WhatsApp Cloud conversations for store/department users * Includes claim/release system, message management, and pipeline operations * * @version 2.0.0 * @author Misayan Team */ const BaseController = require('./BaseController'); const { pool } = require('../config/database'); const { logger } = require('../config/logger'); const axios = require('axios'); class WhatsAppCloudUserController extends BaseController { /** * Get accounts for current user * GET /api/user/whatsapp-cloud/accounts */ static async getAccounts(req, res) { try { const tenantId = req.tenantId || req.user.tenantId; const [accounts] = await pool.execute( `SELECT id, account_name, phone_number, status, created_at FROM whatsapp_cloud_accounts WHERE tenant_id = ? ORDER BY created_at DESC`, [tenantId] ); return res.json({ success: true, data: accounts }); } catch (error) { logger.error('Error getting accounts', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to load accounts' }); } } /** * Get conversations for current user * Only shows unclaimed or user's claimed conversations * GET /api/user/whatsapp-cloud/conversations */ static async getConversations(req, res) { try { const userId = req.user.id; const tenantId = req.tenantId || req.user.tenantId; const storeId = req.user.store_id; const departmentId = req.user.department_id; const accountId = req.query.accountId; const search = req.query.search; logger.info('User requesting conversations', { userId, tenantId, storeId, departmentId, userRole: req.user.role }); if (!tenantId) { return res.status(400).json({ success: false, message: 'Tenant ID not found' }); } // Build query based on user role let query = ` SELECT c.*, u.name as claimed_by_name, a.account_name, a.phone_number as account_phone FROM whatsapp_cloud_conversations c LEFT JOIN users u ON c.claimed_by_user_id = u.id LEFT JOIN whatsapp_cloud_accounts a ON c.account_id = a.id WHERE c.tenant_id = ? AND c.source = 'whatsapp_cloud' AND ( c.claimed_by_user_id IS NULL OR c.claimed_by_user_id = ? OR TIMESTAMPDIFF(MINUTE, c.claimed_at, NOW()) > 5 ) `; const params = [tenantId, userId]; // Filter by account if specified if (accountId) { query += ` AND c.account_id = ?`; params.push(accountId); } // Filter by store if user has store_id if (storeId) { query += ` AND (c.store_id = ? OR c.store_id IS NULL)`; params.push(storeId); } // Filter by department if user has department_id if (departmentId) { query += ` AND (c.department_id = ? OR c.department_id IS NULL)`; params.push(departmentId); } // Search filter if (search) { query += ` AND (c.contact_name LIKE ? OR c.contact_phone LIKE ?)`; params.push(`%${search}%`, `%${search}%`); } query += ` ORDER BY c.last_message_time DESC LIMIT 100`; const [conversations] = await pool.execute(query, params); // Auto-release expired claims for (const conv of conversations) { if (conv.claimed_by_user_id && conv.claimed_by_user_id !== userId && conv.claimed_at) { const minutesSinceClaim = Math.floor( (Date.now() - new Date(conv.claimed_at).getTime()) / 60000 ); if (minutesSinceClaim > 5) { await pool.execute( 'UPDATE whatsapp_cloud_conversations SET claimed_by_user_id = NULL, claimed_at = NULL WHERE id = ?', [conv.id] ); conv.claimed_by_user_id = null; conv.claimed_at = null; } } } return res.json({ success: true, data: conversations }); } catch (error) { logger.error('Error getting user conversations', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to load conversations' }); } } /** * Get conversation details * GET /api/user/whatsapp-cloud/conversations/:id */ static async getConversation(req, res) { try { const conversationId = req.params.id; const tenantId = req.tenantId || req.user.tenantId; const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } return res.json({ success: true, data: conversations[0] }); } catch (error) { logger.error('Error getting conversation', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to load conversation' }); } } /** * Claim a conversation * POST /api/user/whatsapp-cloud/conversations/:id/claim */ static async claimConversation(req, res) { try { const conversationId = req.params.id; const userId = req.user.id; const tenantId = req.tenantId || req.user.tenantId; // Check if conversation exists and is not claimed const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } const conversation = conversations[0]; // Check if already claimed by another user (and not expired) if (conversation.claimed_by_user_id && conversation.claimed_by_user_id !== userId) { const minutesSinceClaim = Math.floor( (Date.now() - new Date(conversation.claimed_at).getTime()) / 60000 ); if (minutesSinceClaim <= 5) { return res.status(409).json({ success: false, message: 'Conversation is already claimed by another user' }); } } // Claim the conversation await pool.execute( `UPDATE whatsapp_cloud_conversations SET claimed_by_user_id = ?, claimed_at = NOW(), updated_at = NOW() WHERE id = ?`, [userId, conversationId] ); logger.info('Conversation claimed', { conversationId, userId, tenantId }); // Emit WebSocket event if (req.io) { req.io.to(`tenant_${tenantId}`).emit('whatsapp-cloud:conversation-claimed', { conversationId, userId, userName: req.user.name }); } return res.json({ success: true, message: 'Conversation claimed successfully' }); } catch (error) { logger.error('Error claiming conversation', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to claim conversation' }); } } /** * Release a conversation * POST /api/user/whatsapp-cloud/conversations/:id/release */ static async releaseConversation(req, res) { try { const conversationId = req.params.id; const userId = req.user.id; const tenantId = req.tenantId || req.user.tenantId; // Verify user owns the claim const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ? AND claimed_by_user_id = ?`, [conversationId, tenantId, userId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found or not claimed by you' }); } // Release the conversation await pool.execute( `UPDATE whatsapp_cloud_conversations SET claimed_by_user_id = NULL, claimed_at = NULL, updated_at = NOW() WHERE id = ?`, [conversationId] ); logger.info('Conversation released', { conversationId, userId, tenantId }); // Emit WebSocket event if (req.io) { req.io.to(`tenant_${tenantId}`).emit('whatsapp-cloud:conversation-released', { conversationId, userId }); } return res.json({ success: true, message: 'Conversation released successfully' }); } catch (error) { logger.error('Error releasing conversation', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to release conversation' }); } } /** * Get messages for a conversation * Auto-claims the conversation when opened * GET /api/user/whatsapp-cloud/conversations/:id/messages */ static async getMessages(req, res) { try { const conversationId = req.params.id; const userId = req.user.id; const tenantId = req.tenantId || req.user.tenantId; const page = parseInt(req.query.page) || 1; const limit = parseInt(req.query.limit) || 50; const offset = (page - 1) * limit; // Verify access and auto-claim const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } const conversation = conversations[0]; // Auto-claim if not claimed or claim expired if (!conversation.claimed_by_user_id || (conversation.claimed_at && Math.floor((Date.now() - new Date(conversation.claimed_at).getTime()) / 60000) > 5)) { await pool.execute( `UPDATE whatsapp_cloud_conversations SET claimed_by_user_id = ?, claimed_at = NOW() WHERE id = ?`, [userId, conversationId] ); // Emit claim event if (req.io) { req.io.to(`tenant_${tenantId}`).emit('whatsapp-cloud:conversation-claimed', { conversationId, userId, userName: req.user.name }); } } // Get total count const [countResult] = await pool.execute( `SELECT COUNT(*) as total FROM whatsapp_cloud_messages WHERE conversation_id = ?`, [conversationId] ); const total = countResult[0].total; // Get messages with pagination const [messages] = await pool.execute( `SELECT m.*, u.name as sent_by_name FROM whatsapp_cloud_messages m LEFT JOIN users u ON m.sent_by_user_id = u.id WHERE m.conversation_id = ? ORDER BY m.created_at ASC LIMIT ? OFFSET ?`, [conversationId, limit, offset] ); // Mark as read await pool.execute( `UPDATE whatsapp_cloud_conversations SET unread_count = 0, updated_at = NOW() WHERE id = ?`, [conversationId] ); return res.json({ success: true, data: messages, pagination: { page, limit, total, pages: Math.ceil(total / limit) } }); } catch (error) { logger.error('Error getting messages', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to load messages' }); } } /** * Send text message * POST /api/user/whatsapp-cloud/conversations/:id/send-message */ static async sendMessage(req, res) { try { const conversationId = req.params.id; const { content } = req.body; const userId = req.user.id; const tenantId = req.tenantId || req.user.tenantId; if (!content || !content.trim()) { return res.status(400).json({ success: false, message: 'Message content is required' }); } // Get conversation and verify claim const [conversations] = await pool.execute( `SELECT c.*, a.phone_number_id, a.access_token FROM whatsapp_cloud_conversations c JOIN whatsapp_cloud_accounts a ON c.account_id = a.id WHERE c.id = ? AND c.tenant_id = ? AND c.claimed_by_user_id = ?`, [conversationId, tenantId, userId] ); if (conversations.length === 0) { return res.status(403).json({ success: false, message: 'Conversation not found or not claimed by you' }); } const conversation = conversations[0]; // Send via WhatsApp Cloud API const response = await axios.post( `https://graph.facebook.com/v18.0/${conversation.phone_number_id}/messages`, { messaging_product: 'whatsapp', to: conversation.contact_phone, type: 'text', text: { body: content } }, { headers: { 'Authorization': `Bearer ${conversation.access_token}`, 'Content-Type': 'application/json' } } ); // Save message to database const messageId = response.data.messages[0].id; await pool.execute( `INSERT INTO whatsapp_cloud_messages (conversation_id, message_id, direction, message_type, content, status, timestamp, sent_by_user_id, created_at) VALUES (?, ?, 'outbound', 'text', ?, 'sent', NOW(), ?, NOW())`, [conversationId, messageId, content, userId] ); // Update conversation await pool.execute( `UPDATE whatsapp_cloud_conversations SET last_message = ?, last_message_time = NOW(), last_message_from = 'business', updated_at = NOW() WHERE id = ?`, [content, conversationId] ); logger.info('Message sent', { conversationId, userId, messageId }); // Emit WebSocket event if (req.io) { req.io.to(`tenant_${tenantId}`).emit('whatsapp-cloud:new-message', { conversationId, message: { id: messageId, conversation_id: conversationId, content, direction: 'outbound', message_type: 'text', timestamp: new Date(), sent_by_user_id: userId, sent_by_name: req.user.name, status: 'sent' } }); } return res.json({ success: true, message: 'Message sent successfully', data: { id: messageId, conversation_id: conversationId, content, direction: 'outbound', message_type: 'text', timestamp: new Date(), sent_by_user_id: userId, sent_by_name: req.user.name, status: 'sent' } }); } catch (error) { logger.error('Error sending message', { error: error.message, stack: error.stack, response: error.response?.data }); return res.status(500).json({ success: false, message: error.response?.data?.error?.message || 'Failed to send message' }); } } /** * Add internal note * POST /api/user/whatsapp-cloud/conversations/:id/internal-note */ static async addInternalNote(req, res) { try { const conversationId = req.params.id; const { note_text } = req.body; const userId = req.user.id; const tenantId = req.tenantId || req.user.tenantId; if (!note_text || !note_text.trim()) { return res.status(400).json({ success: false, message: 'Note text is required' }); } // Verify conversation exists const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } // Save internal note const [result] = await pool.execute( `INSERT INTO whatsapp_cloud_internal_notes (conversation_id, user_id, note_text, created_at) VALUES (?, ?, ?, NOW())`, [conversationId, userId, note_text] ); logger.info('Internal note added', { conversationId, userId, noteId: result.insertId }); return res.json({ success: true, message: 'Note added successfully', data: { id: result.insertId, conversation_id: conversationId, user_id: userId, note_text, created_at: new Date() } }); } catch (error) { logger.error('Error adding internal note', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to add note' }); } } /** * Transfer conversation to department * PUT /api/user/whatsapp-cloud/conversations/:id/transfer */ static async transferConversation(req, res) { try { const conversationId = req.params.id; const { department_id } = req.body; const userId = req.user.id; const tenantId = req.tenantId || req.user.tenantId; if (!department_id) { return res.status(400).json({ success: false, message: 'Department ID is required' }); } // Verify conversation exists const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } // Update conversation await pool.execute( `UPDATE whatsapp_cloud_conversations SET department_id = ?, claimed_by_user_id = NULL, claimed_at = NULL, updated_at = NOW() WHERE id = ?`, [department_id, conversationId] ); logger.info('Conversation transferred', { conversationId, departmentId: department_id, transferredBy: userId }); // Emit WebSocket event if (req.io) { req.io.to(`tenant_${tenantId}`).emit('whatsapp-cloud:conversation-transferred', { conversationId, departmentId: department_id, transferredBy: userId }); } return res.json({ success: true, message: 'Conversation transferred successfully' }); } catch (error) { logger.error('Error transferring conversation', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to transfer conversation' }); } } /** * Update conversation tags * PUT /api/user/whatsapp-cloud/conversations/:id/tags */ static async updateTags(req, res) { try { const conversationId = req.params.id; const { tags } = req.body; const tenantId = req.tenantId || req.user.tenantId; if (!Array.isArray(tags)) { return res.status(400).json({ success: false, message: 'Tags must be an array' }); } // Verify conversation exists const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } // Update tags const tagsJson = JSON.stringify(tags); await pool.execute( `UPDATE whatsapp_cloud_conversations SET tags = ?, updated_at = NOW() WHERE id = ?`, [tagsJson, conversationId] ); logger.info('Conversation tags updated', { conversationId, tags }); return res.json({ success: true, message: 'Tags updated successfully', data: { tags } }); } catch (error) { logger.error('Error updating tags', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to update tags' }); } } /** * Update conversation priority * PUT /api/user/whatsapp-cloud/conversations/:id/priority */ static async updatePriority(req, res) { try { const conversationId = req.params.id; const { priority } = req.body; const tenantId = req.tenantId || req.user.tenantId; const validPriorities = ['low', 'medium', 'high']; if (!validPriorities.includes(priority)) { return res.status(400).json({ success: false, message: 'Invalid priority value' }); } // Verify conversation exists const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } // Update priority await pool.execute( `UPDATE whatsapp_cloud_conversations SET priority = ?, updated_at = NOW() WHERE id = ?`, [priority, conversationId] ); logger.info('Conversation priority updated', { conversationId, priority }); return res.json({ success: true, message: 'Priority updated successfully', data: { priority } }); } catch (error) { logger.error('Error updating priority', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to update priority' }); } } /** * Update conversation stage (pipeline) * PUT /api/user/whatsapp-cloud/conversations/:id/stage */ static async updateStage(req, res) { try { const conversationId = req.params.id; const { stageId } = req.body; const tenantId = req.tenantId || req.user.tenantId; const validStages = ['unassigned', 'new', 'negotiation', 'won', 'lost']; if (!validStages.includes(stageId)) { return res.status(400).json({ success: false, message: 'Invalid stage value' }); } // Verify conversation exists const [conversations] = await pool.execute( `SELECT * FROM whatsapp_cloud_conversations WHERE id = ? AND tenant_id = ?`, [conversationId, tenantId] ); if (conversations.length === 0) { return res.status(404).json({ success: false, message: 'Conversation not found' }); } // Update stage await pool.execute( `UPDATE whatsapp_cloud_conversations SET stage_id = ?, updated_at = NOW() WHERE id = ?`, [stageId, conversationId] ); logger.info('Conversation stage updated', { conversationId, stageId }); // Emit WebSocket event if (req.io) { req.io.to(`tenant_${tenantId}`).emit('whatsapp-cloud:conversation-stage-updated', { conversationId, stageId }); } return res.json({ success: true, message: 'Stage updated successfully', data: { stageId } }); } catch (error) { logger.error('Error updating stage', { error: error.message, stack: error.stack }); return res.status(500).json({ success: false, message: 'Failed to update stage' }); } } } module.exports = WhatsAppCloudUserController; |